Privacy Policy
Your privacy is important to us
At Mobility 1st Ltd., we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or enquire about our stairlift services.
We comply with all UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We're committed to being transparent about how we handle your data and giving you control over your information.
Last Updated: 19th October 2025
Looking for information about cookies? Please see our separate Cookie Policy.
Mobility 1st Ltd. is a specialist stairlift company serving customers across Gloucestershire and surrounding areas. We help people maintain their independence at home through professional stairlift sales, installation, servicing, and repairs.
For the purposes of data protection law, Mobility 1st Ltd. is the "data controller" of your personal information. This means we're responsible for deciding how and why your data is processed.
Company Name: Mobility 1st Ltd.
Registered Address: 152 Bristol Road, Gloucester, GL1 5SR, United Kingdom
Phone: 01452 471 969 (local) or 0800 841 1231 (freephone)
We only collect information that we genuinely need to provide you with our services and improve your experience. Here's exactly what we collect and why:
When you contact us through our website, phone, or email, you may provide:
Your name - So we know how to address you respectfully
Email address - To send you quotes, confirmations, and important information
Phone number - So we can call you back to discuss your requirements
Postcode - To check we serve your area and provide accurate quotes
Full address - If you proceed to order a stairlift (for installation and invoicing)
Details about your enquiry - Such as the type of stairlift needed, staircase configuration, and any special requirements
Photos of your staircase - If you choose to upload them (helps us provide accurate quotes without a visit)
Payment information - If you purchase a stairlift (though payment card details are processed securely by our payment provider, not stored by us)
When you visit our website, we automatically collect some technical information through cookies and similar technologies:
Pages you visit - Helps us understand which information is most useful
How you found us - Whether through Google search, an advert, social media, or another website
Device and browser information - Type of device (desktop/mobile/tablet) and browser, so we can optimize the website
Approximate location - City or region (not your exact address), helps us understand where our customers are
IP address - For security purposes and to detect potential abuse
For more detailed information about cookies and how to control them, please see our Cookie Policy.
We may receive information from:
Advertising platforms - If you clicked on one of our Google ads, we receive an anonymous tracking code that helps us measure advertising effectiveness
Analytics providers - Aggregated, anonymized data about website usage patterns
We use your personal data only for specific, legitimate purposes:
Respond to your enquiries about stairlifts
Provide quotes and product information
Arrange free home surveys
Process orders and arrange installations
Provide aftercare, servicing, and warranty support
Process payments and issue invoices
Analyze website usage patterns (anonymously) to make it easier to use
Understand which information is most helpful to visitors
Optimize the website for different devices and browsers
Identify and fix technical issues
Measure the effectiveness of our advertising campaigns (only if you allow advertising cookies)
Understand which marketing channels work best so we can invest wisely
Send you follow-up information about stairlifts if you've enquired (we'll only do this with your permission)
Comply with legal obligations (such as tax and warranty requirements)
Protect against fraud and abuse of our services
Resolve disputes or handle complaints
Enforce our terms and conditions
Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on:
Your consent - When you voluntarily contact us or agree to marketing communications
Contractual necessity - To fulfill services you've requested (quotes, installations, servicing)
Legitimate interests - To improve our website, measure advertising, and run our business effectively (balanced against your rights and interests)
Legal obligations - To comply with tax law, consumer protection law, and other regulations
We never sell or rent your personal information to anyone. We only share it with trusted partners who help us provide our services, and only when necessary:
Email service provider - To send you quotes, confirmations, and correspondence (they're contractually obligated to keep your data secure)
Web hosting provider - To keep our website running securely and reliably
Payment processor - To handle credit/debit card payments securely (we don't see or store your full card details)
Google and other advertising platforms - Only if you allow advertising cookies, and only to measure campaign effectiveness (see our Cookie Policy)
Stairlift manufacturers - Where necessary for warranty claims or technical support
We may disclose your information if required by law or to:
Comply with a court order or legal obligation
Respond to lawful requests from regulatory authorities
Protect our legal rights or prevent fraud
Protect the safety of our staff or customers
All third parties we work with must:
Keep your data secure and confidential
Only use it for the specific purposes we've authorized
Comply with UK GDPR and data protection laws
Delete or return your data when no longer needed
Have appropriate technical and organizational security measures in place
Your data is primarily stored within the UK. If we need to transfer data outside the UK (for example, if a service provider uses servers in the European Economic Area), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.
We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure:
Encryption - All data transmitted over the internet is encrypted using HTTPS/TLS (the padlock icon in your browser)
Secure servers - Your data is stored on secure servers with firewall protection
Regular updates - We keep our systems and software up to date with the latest security patches
Secure backups - Regular encrypted backups to prevent data loss
Malware protection - Anti-virus and anti-malware systems to protect against threats
Access controls - Only authorized staff can access personal data, on a "need to know" basis
Staff training - All team members are trained in data protection and confidentiality
Confidentiality agreements - Staff are contractually bound to keep customer information confidential
Data protection policies - We have clear internal policies and procedures for handling data
Regular reviews - We regularly review and update our security measures
While we take every reasonable precaution to protect your data, no method of transmission over the internet is 100% secure. If you have concerns about the security of your information, please contact us.
We only keep your personal data for as long as necessary to fulfill the purposes for which it was collected, unless we're required by law to keep it longer.
Enquiries that don't proceed to purchase - Up to 2 years, then permanently deleted (allows us to follow up if you're still interested)
Customer purchase records - 6 years from date of purchase (required by tax law and for warranty support)
Installation and service records - 6 years (for warranty claims and safety compliance)
Email correspondence - Duration of customer relationship plus 2 years
Website analytics data - Anonymized and aggregated data may be kept indefinitely for statistical purposes
Cookie consent preferences - 30 days, then you'll be asked again (see our Cookie Policy)
We regularly review our data retention practices and securely delete or anonymize data that's no longer needed.
Under UK GDPR, you have important rights over your personal data. These rights are free to exercise (though we may charge a reasonable fee if your request is clearly unfounded or excessive).
Right to be Informed - You have the right to know how we use your data (that's what this policy is for!)
Right of Access - You can request a copy of all personal data we hold about you (known as a "Subject Access Request")
Right to Rectification - You can ask us to correct inaccurate or incomplete information about you
Right to Erasure ("Right to be Forgotten") - You can request deletion of your personal data in certain circumstances (though we may need to keep some records for legal reasons)
Right to Restrict Processing - You can ask us to temporarily stop using your data in certain situations
Right to Data Portability - You can request your data in a portable format to transfer to another service provider
Right to Object - You can object to processing based on legitimate interests, direct marketing, or research
Rights Related to Automated Decision Making - We don't use automated decision-making or profiling, but if we did, you'd have rights around this
To make a request or exercise any of your rights, please contact us:
Phone: 01452 471 969 or 0800 841 1231
Post: Mobility 1st Ltd., 152 Bristol Road, Gloucester, GL1 5SR
What happens when you make a request:
If you're unhappy with how we've handled your personal data, you have the right to lodge a complaint with the UK's data protection regulator:
Information Commissioner's Office (ICO)
Website: ico.org.uk/make-a-complaint
Phone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
However, we'd appreciate the chance to resolve any concerns you have before you contact the ICO. Please get in touch with us first so we can try to help.
We may occasionally send you information about our services, special offers, or helpful tips for maintaining your stairlift. We'll only do this if:
You've given us permission (opted in)
OR you're an existing customer and the communication relates to similar products/services
You can opt out of marketing communications at any time by:
Clicking the "unsubscribe" link in any marketing email
Emailing us at enquiries@mobilityfirst.co.uk
Calling us on 01452 471 969
Important: Opting out of marketing doesn't affect essential communications about your order, installation, servicing, or warranty.
Our services are not directed at children under 18. We don't knowingly collect personal information from children. If you believe we've accidentally received information from a child, please contact us immediately so we can delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons.
When we make significant changes, we'll:
Update the "Last Updated" date at the top of this page
Notify you by email if we have your contact details and the changes are material
Highlight the changes on our website
We encourage you to review this policy periodically. Your continued use of our website after changes are made means you accept the updated policy.
If you have any questions about this Privacy Policy, how we handle your data, or want to exercise your rights, we're here to help:
Phone: 01452 471 969 (local) or 0800 841 1231 (freephone)
Post: Mobility 1st Ltd., 152 Bristol Road, Gloucester, GL1 5SR, United Kingdom
We aim to respond to all enquiries within 5 working days. For data protection requests, we'll respond within one month.
For more information about specific topics, please see:
Cookie Policy - How we use cookies and how to manage your preferences
